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Frequently Asked Questions
1. How can I buy from you? Why can’t I buy online directly?
If you are unable to come to Contempo Concepts in person, we are happy to assist you by phone, 336-723-1717, or by email info@contempoconcepts.com.
Because of the many choices and variables that go into placing your order, we feel that it is in your best interest to speak to us directly. At that time we can discuss special finish requests, specific options available as well as lead times.
2. Why do some items have pricing and not others? Why do you include items with no prices?
Many of our vendors prefer that their furniture be sold in a “bricks and mortar” store, so that the consumer can make a decision in person. Because of this, they restrict pricing online for any of their dealers. When you call us or send us an email we will then provide you with a price.
We also do not provide pricing for all pieces on the website, because some pieces have so many options for you to chose from we couldn’t begin to list them all on our website. It is best that we discuss these options to find the best fit for you!
3. May I custom order products?
Yes, we welcome custom orders from our customers and look forward to working with you in finding that perfect combination for you and your needs.
4. Is the furniture in stock?
As a single location retailer, our inventory levels vary from week to week. If an item is in stock, once we have completed shipping or delivery arrangements and we have received payment or a deposit this merchandise is then reserved for you.
5. How do I get the furniture delivered?
There are several ways of getting the product to you. The best alternative will be determined per order. Options include us delivering the product to you within a certain distance and delivery charge, white glove in home delivery, curbside delivery, drop shipping from the manufacturer as well as UPS or Fed-Ex.
6. What if my furniture arrives damaged?
If your furniture arrives damaged, please contact us immediately and make proper notations on the freight bill. All pieces must be inspected in the presence of the delivery company.
7. What if I am unhappy with the pieces when I get them?
Once your order is final, you will be given a copy of the invoice, terms and conditions, and our shipping policy for you to review and sign before we ship.
If the furniture arrives and does not meet your expectations, please contact us to arrange return of the merchandise at the customer’s expense. This does not include Special Orders, these are not returnable.
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